Streamlime, a division of Journey AI Proprietary Limited, (“Streamlime”) is committed to protecting the privacy of personal information in accordance with the South African Promotion of Access to Information Act, 2000 (“PAIA”), and the Protection of Personal Information Act, 2013 (“POPI”).

PAIA:

The purpose of PAIA is to give effect to the constitutional right of access to information held by the state or any person, if that information is required for the exercise or protection of any rights. Streamlime recognizes and respects the constitutional right of access to information and will comply with all obligations imposed upon it in terms of PAIA.

Requests for information:

Any person may make a request for access to information held by Streamlime. Requests must be made in accordance with the procedures and requirements set out in PAIA. Streamlime may refuse a request for information in certain circumstances as provided for in PAIA.

POPI:

POPI sets out the conditions for the lawful processing of personal information. Streamlime is committed to ensuring that all personal information processed by it is done in accordance with POPI.

Collection of personal information:

Streamlime may collect personal information from clients, employees, and any other parties with whom it interacts in the course of its business. Personal information may be collected through various means, including but not limited to, the Streamlime website, email, telephonic or in-person communication, and the use of Streamlime’s services.

Use of personal information:

Streamlime may use personal information for the following purposes:

• To provide Streamlime’s services to clients;
• To manage Streamlime’s relationship with clients;
• To comply with legal and regulatory obligations; and
• For any other purpose consistent with the purpose for which the personal information was collected.

Disclosure of personal information:

Streamlime may disclose personal information to third parties in the following circumstances:

• Where Streamlime is required to do so by law or regulatory authority;
• Where the disclosure is necessary to provide Streamlime’s services to clients; or
• Where Streamlime has obtained the consent of the data subject to whom the personal information relates.

Protection of personal information:

Streamlime is committed to ensuring the security and protection of personal information processed by it. Streamlime will take all reasonable and appropriate technical and organisational measures to prevent loss of, damage to, or unauthorised access to personal information.

Access and correction of personal information:

Data subjects may request access to and correction of personal information held by Streamlime. Streamlime will take all reasonable steps to ensure that personal information held by it is accurate, complete, and up-to-date.

Complaints:

Any complaints relating to the processing of personal information by Streamlime should be directed to the Information Regulator.

Conclusion:

Streamlime is committed to complying with all applicable privacy laws and regulations, including PAIA and POPI. Streamlime will continuously review and update its privacy policies and practices to ensure that they are in line with the latest legal and regulatory requirements.

For any queries on our PAIA & POPI Policy please email legal@streamli.me